GETTING A COMPLAINT FORM
Click here to download a complaint form . This will open a new page with a download button. Just click the download button (and direct download option) and it will save a PDF file to your computer. PRINT for yourself and for any neighbours who are affected. The form is 3 pages long, you only fill in the first page which is the essential part (takes about 5 minutes), but you should include page 2 as this is the request for the Council to take action. Page 3 is additional information and is optional. It’s a good idea to keep a copy of what you’ve filled in, then post or hand it in to your own Council at the address below. If you have problems, email firstname.lastname@example.org
Alternatively, phone the Council, tell them you want to make a Formal Complaint about Environmental Pollution and give them the relevant information using the form as a guide. [Posting or handing the form in is probably better].
WHERE TO SEND THE COMPLAINT FORM
COUNCIL ADDRESSES AND PHONE NUMBERS:
CLACKMANNANSHIRE Lynn Parsler, Environmental Health, Clackmannanshire Council, Greenfield, Alloa, Clackmannanshire, FK10 2AD, Tel: 01259 450000
STIRLING Mr B Friel, Environmental Health, Stirling Council, Viewforth, Stirling FK8 2ET, (from landline): 0845 277 7000, Phone (from mobile): 01786 404040, Text: 07717 990 001
STIRLING HAND IN POINT Stirling residents can also hand complaints in at Stirling Council’s Thistle Centre Office: Customer First, 1 – 5 Port Street, Stirling FK8 2EJ (bottom of KIng Street) 9 am – 5.30 pm, Monday to Friday, but make sure it is properly addressed (to Mr B Friel, Environmental Health etc above) for it to reach the correct Council department.
WHAT HAPPENS NEXT
The Council should write to you telling you how they intend to deal with the problem. Keep any correspondence and watch out for announcements on the http://www.nvag.org.uk website or keep checking your email for further developments.
Noise and vibration cause additional health risks as well as being a nuisance so do what you can to minimize exposure, make sure that you monitor your health, especially for blood pressure and cardiovascular issues. Parents should be aware that noise exposure causes cognitive developmental issues in children that may impact on their schooling. NHS Forth Valley have been informed and the Councils are taking steps to investigate the situation.
At a full Stirling Council meeting on 28th Feb 2013, the council approved a noise and vibration working group as one of the items on a busy agenda. An amendment was approved that changed both the timescale of the working group to 6 months and revised the membership. The working group now consists of the environment portfolio holder, Councillor Danny Gibson, and the three Councillors of the Castle Ward: Councillor Johanna Boyd, Councillor Jim Thompson and Councillor John Hendry. The remit focuses mostly on the problem of the SAK line although it will also look at the wider issues of rail noise and vibration.
Thanks goes to Councillor Mark Russel who suggested the formation of a working group as a way forwards during the Petition Panel consideration stage. Although not on the working group he is interested in its progress and has asked to be kept informed
NVAG welcome the creation of this group and are keen that the Councillors take on board the views of residents impacted by the noise and vibration and take measures to find an effective resolution to this five year old problem. Indications are that the group will call on locals, NVAG, Forth Valley Health Board and other bodies such as the rail operators and government agencies.
NVAG would like to thank those residents who went to the trouble of collecting signatures that made this petition viable and also to Zara Kitson, who, although not a line side resident, suggested the petition at one of NVAG’s first meetings in 2012, and who spoke on its behalf at the petition panel hearing last month.
This is a positive step by Stirling Council for both democracy and accountability. When will Clackmannanshire Council follow this example and introduce a petition system so that hard-hit residents under its care have a voice in the democratic process?
A McIver, 5th Mar 2013
A legal advice and railway noise and vibration information session has been set up. Anyone suffering from the impact of the trains, concerned about their health or the devaluation of their property may find it useful to find out:
- what the new Noise Vibration Action Group are doing
- why the government and private companies have not yet acted
- the legal position from an award winning firm of lawyers.
This is open to the public, there’s no fee, no commitment, and you do not need to be a NVAG member. The meetings will include a question and answer session. To ensure you have a seat, it’s advisable to contact us using the contact details in our contact page. The venue is the Raploch Community Campus (new, large glass-fronted building). Meeting times: 7pm, Fri the 29th of June.
[The 7pm time was a near unanimous request, but anyone coming for proposed 8.15pm slot, come in, stay on and we will cover key issues] .
Parking is behind the Campus building and is accessed via the Stirling City or east side of the building. Come along. We are sure you’ll find it interesting. Location
NVAG launch, Stirling, May 18th 2012.
The Noise Vibration Action Group was founded in response to failed attempts by bodies such as Network Rail, Transport Scotland, AECOM, DB Shenker, Scottish Power, Scottish Coal, Clackmannanshire Council and the Scottish Parliament’s petitions committee to make any significant progress with the noise and vibration impact from coal freight trains.
After nearly four years of letters and meetings, during a day of torrential rain and flooding in late November 2011, petition PE1273 was closed down. The Scottish Parliament announced that neither itself nor Network Rail had the power to control freight trains on Scotland’s Railways. Apparently no one has.
Environmental problems such as noise and vibration, come under the jurisdiction of local council environmental health departments. Stirling Council sought legal advice from a professor of environmental law and was informed that it would be unlikely to win if it took the issue to court. The same professor advised that residents did have legal avenues, one of these being human rights legislation.
Since the Scottish Government and the regulatory bodies and a host of private companies had, over a period of four years, declared themselve either unable or unwilling to protect citizens from harmful levels of noise and vibration, it remained for the residents to protect themselves. NVAG was formed.