GETTING A COMPLAINT FORM
Click here to download a complaint form . This will open a new page with a download button. Just click the download button (and direct download option) and it will save a PDF file to your computer. PRINT for yourself and for any neighbours who are affected. The form is 3 pages long, you only fill in the first page which is the essential part (takes about 5 minutes), but you should include page 2 as this is the request for the Council to take action. Page 3 is additional information and is optional. It’s a good idea to keep a copy of what you’ve filled in, then post or hand it in to your own Council at the address below. If you have problems, email firstname.lastname@example.org
Alternatively, phone the Council, tell them you want to make a Formal Complaint about Environmental Pollution and give them the relevant information using the form as a guide. [Posting or handing the form in is probably better].
WHERE TO SEND THE COMPLAINT FORM
COUNCIL ADDRESSES AND PHONE NUMBERS:
CLACKMANNANSHIRE Lynn Parsler, Environmental Health, Clackmannanshire Council, Greenfield, Alloa, Clackmannanshire, FK10 2AD, Tel: 01259 450000
STIRLING Mr B Friel, Environmental Health, Stirling Council, Viewforth, Stirling FK8 2ET, (from landline): 0845 277 7000, Phone (from mobile): 01786 404040, Text: 07717 990 001
STIRLING HAND IN POINT Stirling residents can also hand complaints in at Stirling Council’s Thistle Centre Office: Customer First, 1 – 5 Port Street, Stirling FK8 2EJ (bottom of KIng Street) 9 am – 5.30 pm, Monday to Friday, but make sure it is properly addressed (to Mr B Friel, Environmental Health etc above) for it to reach the correct Council department.
WHAT HAPPENS NEXT
The Council should write to you telling you how they intend to deal with the problem. Keep any correspondence and watch out for announcements on the http://www.nvag.org.uk website or keep checking your email for further developments.
Noise and vibration cause additional health risks as well as being a nuisance so do what you can to minimize exposure, make sure that you monitor your health, especially for blood pressure and cardiovascular issues. Parents should be aware that noise exposure causes cognitive developmental issues in children that may impact on their schooling. NHS Forth Valley have been informed and the Councils are taking steps to investigate the situation.
WHAT’S BEEN HAPPENING:
Anne Massie Sept 2013:
“I had a visit yesterday from Lynn Parsler from Clackmannanshire Environmental Health. She is very sympathetic to what we have suffered over the last five years and will do what she can if she obtains information, but she confirmed what Archie and I have been saying. If you don’t fill in a complaints form and ask her to visit to see your own individual circumstances she can do nothing. She needs to build up an accurate picture of what has been happening and how it has affected our individual lives. The same will apply to other Councils.
She asked me if the trains remained at 10mph past my house would I be able to tolerate that and I said definitely. That may not be the case with other homes – each one will be different. I have mitigation fencing, a tidy garden, much less noise, no vibration – I have little need to complain further (other than possible financial recompense if that is possible) – if I keep going on this it is for YOU!
Lynn has visited four homes in Clackmannanshire, but I am sure there are an awful lot more who should be complaining. Remember you can get used to noise but any levels above 60dba can harm your health. I emphasised that to Lynn. She also looked at the houses in Brucefield Crescent and saw that one had fencing along the line and 5 others did not. She agreed there was no logic in that regardless of any scientific models they prepare.
The noise and vibration is much less where I live in Clackmannan at the moment due to lower speeds while they make track repairs, and also in some other sections along the line; but this will cease very soon and the speeds will be back to normal – 35mph here and 60 to 70mph in some areas. The higher the speed the shorter the time for the train to pass, but the louder the noise and the heavier the vibration.
She is very sympathetic to what we have suffered over the last five years and will do what she can if she obtains information, but she confirmed what Archie and I have been saying. If you don’t fill in a complaints form and ask her to visit to see your own individual circumstances she can do nothing. She needs to build up an accurate picture of what has been happening and how it has affected our individual lives. The same will apply to other Councils.”
Unless you have informed the Council, they take the view that you do not have a problem. The form takes about 5 minutes. Link to the complaint form.