Resolving the Situation
Doing the same thing again and again, ie complaining, is better than giving up, but, in our experience, if that complaint is made to a large corporate polluter, it’s unlikely to be enough. NVAG proposes to produce guidance on strategies to get results rather than stock responses. If such a guide would be useful, sign up here.
Should I Complain?
Absolutely, but be aware that it’s pretty unlikely that you are the first one to have complained. If it’s an ongoing situation rather than a one-of, then it’s likely others have complained and that complaints aren’t being addressed. But DO NOT GIVE UP. That is, for the polluter, the perfect outcome.
Be Smart, Be Aware.
On entering a noise/vibration complaint system to a large organization, you should be aware that you are, in many cases, being funneled into a system that is designed as a buffer to keep complaints from disrupting the company. It may also be part of a ‘we listen to your concerns’ PR exercise for the company rather than a solution process for the complainant.
Companies want to ‘be seen’ to care and to be viewed as ‘sustainable’ and ‘good corporate citizens’ by the board of directors and to politicians and to the wider pubic. They may also have external or regulatory pressures to address complaints. But actually changing company practices, equipment, speeds, standards, time-tables, impact on the public etc, the kinds of steps that might actually work, are seldom issues on the board room table. In fact a standard complaint though the company’s standard complaint system may never be on the table at where such a decision would be made. The likelihood is that it will add to some statistics somewhere, and, for standard complaints, unless you can build huge volumes, enough to block switch boards, overflow into other areas of the company, and embarrass the people who actually make the decision makers at the top, it’s unlikely you’ll get a result.
You Must Complain
A complaint is a necessary first step. Yes, you should definitely should do it, do it early on, do it several times, even if it’s just to show that the complaint system isn’t actually addressing legitimate complaints. Know, however, that you will probably have to go beyond the company’s complaint system to find a solution.
NVAG may , depending on the level of interest, produce a guide on what to do next. If you would be interested in such a guide, sign up here.